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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - Software Installation Requirements
|
| General System Management | - Language Support
|
| Database and Services | - Database Architecture
|
| Integration and Connectivity | - Third Party Integration
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?
A) Copy thelicense file to C:\ and reboot the ACCCM server.
B) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
C) Copy the license file to the ACCCM license server directory end restart the ACCCM server.
D) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
2. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
A) The ACCCM database canonly be installed co-resident with the application server.
B) The ACCCM database can be co-resident with the application server.
C) The ACCCM database can only be installed on a dedicated server.
D) The ACCCM database can beinstalledon a dedicated server.
3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
A) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
B) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
C) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
D) The administrator must first find the user in the Userstab to access the Visual Phone button.
4. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?
A) ws_er
B) witness
C) CRN_CS
D) ws_portal
5. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?
A) One
B) Two
C) Four
D) Three
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |

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