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Avaya 3000-3 Exam Syllabus Topics:

SectionObjectives
Implementation and Configuration- System deployment
  • 1. User and extension configuration
  • 2. Licensing and feature activation
  • 3. Initial configuration
IP Office Hardware and Components- Platform hardware selection
  • 1. Interface cards
  • 2. Digital and analog endpoint support
  • 3. Control units and expansion modules
Telephony and Messaging Applications- Communication applications
  • 1. Meet-me conferencing
  • 2. Auto attendant and messaging features
  • 3. VoiceMail Pro
Maintenance and Troubleshooting- Operational support
  • 1. Performance verification
  • 2. Fault diagnosis
  • 3. Common issue resolution
Call Routing and Networking- Multi-site networking
  • 1. Trunk resource planning
  • 2. Voice Compression Module utilization
  • 3. Call routing optimization
  • 4. Small Community Network (SCN) design
Infrastructure Data Gathering- Customer productivity requirements
  • 1. Existing telecom infrastructure
  • 2. Existing data network
  • 3. Current PBX/key system features and dial plan
  • 4. Business application integration requirements
Solution Design- SME communications solution architecture
  • 1. IP Office platform selection
  • 2. Site topology and scalability
  • 3. Capacity planning

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones?

A) IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
C) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
D) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.


2. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.711 for the SIP trunk and G.711 for the IP telephones
B) G.729(a) for the SIP trunk and G.711 for the IP telephones
C) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
D) G.711 for the SIP trunk and G.729(a) for the IP telephones


3. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) Nss3033211234
B) NCLI3033211234
C) Ns3033211234
D) NCID3033211234


4. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The telephone display massage cannot be changed.
The prompt cannot be changed.
B) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
C) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.


5. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Use system Monitor to shutdown the card before removing the SD card.
B) Dial the shutdown short code to shutdown the card before removing the SD card.
C) Pull out the card; special shutdown is not required.
D) Use the Manager application to shutdown the card before removing the SD card.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: D

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