Get Special Discount Offer on Field-Service-Consultant Dumps PDF [UPDATED Nov-2022]
PDF Download Salesforce Test To Gain Brilliante Result!
NEW QUESTION 35
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
- A. Includes the match territory work rule
- B. Remove the match territory work rule
- C. Deselect working location primary on the working territories work rule
- D. Select working location enable primary on the working territories work rule
Answer: B,D
NEW QUESTION 36
Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?
- A. Add the Account as one of the Resource Skills.
- B. Add the Resource as a Required Resource.
- C. Add the Resource as a Preferred Resource.
- D. Add all other Resources as Excluded Resources.
Answer: C
NEW QUESTION 37
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
- A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- B. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- D. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
Answer: C
NEW QUESTION 38
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
- A. The optimizer uses a scheduling policy different from what is used on the dispatch console.
- B. There are no service resources available with the required skill levels.
- C. The territory of the resources was not included in the global optimization request.
- D. Global optimization doesn't reschedule appointments that have rule violations.
Answer: A,C
NEW QUESTION 39
Universal Containers wants to process mobile payments. How can this requirement be met?
- A. Attach a picture of the credit card
- B. Install an AppExchange package.
- C. Add a custom filed to store the credit card number
- D. Create a custom payments object
Answer: B
NEW QUESTION 40
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
- A. Post to the Service Appointment Chatter feed.
- B. Adjust the Scheduled End field on the Service Appointment.
- C. Change the Status field on the Service Appointment.
- D. Update the In Jeopardy field on the Service Appointment.
Answer: A
NEW QUESTION 41
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
- A. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
- B. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
- C. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
- D. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
Answer: A
NEW QUESTION 42
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?
- A. Get candidates
- B. Fill-in schedule
- C. Appointment booking
- D. Emergency
Answer: D
NEW QUESTION 43
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
- A. Implement Validation Rules and Signature Capture.
- B. Send an email CSAT survey.
- C. Decrease Resource Rant Score.
- D. Change the Scheduling Rules.
Answer: A
NEW QUESTION 44
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
- A. Create Work Order Line Items with Products.
- B. Apply Promotion to the Work Order.
- C. Create Account-wide Discounts.
- D. Apply Price Book to the Work Order.
- E. AppCreate Products and Price Book Entries.
Answer: A,D,E
NEW QUESTION 45
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?
- A. Use Process Builder to close the Case when all Work Orders are closed.
- B. Use Workflow to close the Case when all Work Orders are closed.
- C. Use Workflow to close the Case when the Work Order is dispatched.
- D. Use Process Builder to close the Case when the Work Order is created.
Answer: A
NEW QUESTION 46
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
- B. The default drip feed setting is overriding the drip feed rate on a service territory.
- C. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
- D. The appointment status is going from Scheduled to Completed.
Answer: C
NEW QUESTION 47
an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked What should the consultant leverage to meet this requirement?
- A. entertainment plan
- B. product item
- C. maintenance plan
- D. Assets
Answer: B
NEW QUESTION 48
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers
- A. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
"None." - B. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
- C. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
- D. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
"scheduled."
Answer: A,C
NEW QUESTION 49
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Fields
- B. Match Boolean
- C. Required Resources.
- D. Preferred Resources
Answer: B
NEW QUESTION 50
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers
- A. Add the resources assigned to the Service Territory's Member related list.
- B. Assign a new user territory and add each of the assigned service resources.
- C. Create a new user territory associated with the Service Territory and dispatcher.
- D. Configure and run the User Territory Sharing Job in Field Service Settings.
Answer: C,D
NEW QUESTION 51
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. field sets
- B. visual force page
- C. mini page layouts
- D. page layouts
Answer: D
NEW QUESTION 52
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Update the Service Appointment Chatter feed.
- C. Reschedule the Service Appointment for later.
- D. Update the Service Appointment Status field.
Answer: B
NEW QUESTION 53
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
- A. Add the related asset related list to the asset page and configure the asset relationships object
- B. Add the field history tracking related list to the asset page and configure the product request object
- C. Add the related asset related list to the asset page and configure the product request object
- D. Add the field history tracking related list to the assets page and configure the asset relationships object
Answer: A
NEW QUESTION 54
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
- A. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
- B. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
- C. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
- D. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
Answer: C
NEW QUESTION 55
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?
- A. Post the service appointment chatter feed
- B. Change the status field on the service appointment
- C. Update the in-jeopardy field on the service appointment
- D. Adjust the scheduled end field on the service appointment
Answer: A
NEW QUESTION 56
universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?
- A. Minimize travel service objectives and resources priority services objectives
- B. Required resources and maximum travel from home
- C. Minimize travel service objective and preferred resource services objectives
- D. Maximize travel from home and working territories
Answer: C,D
NEW QUESTION 57
When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
- A. Add the resources as a required resource on the account
- B. Add the resources as a required resource on the work order
- C. Add the resources as a required resource on the asset
- D. Add the resources as a required resource on the contact
Answer: A
NEW QUESTION 58
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- B. Create a Resource and give them 24-hour availability for the next three weeks.
- C. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- D. Create a Capacity-based Resource and delete that Resource after three weeks.
Answer: C
NEW QUESTION 59
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Mobile locations
- B. Warehouse locations
- C. Inventory
- D. Product consumed
- E. Products required
Answer: A,D,E
NEW QUESTION 60
......
Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
Field-Service-Consultant Dumps are Available for Instant Access: https://prepaway.updatedumps.com/Salesforce/Field-Service-Consultant-updated-exam-dumps.html