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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
| Topic 2: Government Community Cloud | 20% | - GCC features and capabilities - Case management for government - Permitting and licensing capabilities - Constituent engagement features |
| Topic 3: Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Service territory and location-based services - Case and investigation management |
| Topic 4: Implementation Considerations | 20% | - Data migration considerations - Integration patterns for government systems - Security and compliance requirements - User adoption strategies |
| Topic 5: Configuration and Customization | 15% | - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration - Workflow and approval processes |
| Topic 6: Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployment claims and currently uses Agentforce Public Sector to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Car Loan
- B. Housing loan eligibility checks
- C. Individual and business application fees
- D. Person Loans
Correct Answer: B,C 🗳️
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A Public Sector Organization (PSO) is implementing Agentforce Public Sector. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector data model, how can the Technical Consultant meet the requirement for the PSO?
- A. Use the Assessment Indicator Regulatory Code junction object
- B. Create a lookup relationship on both objects to a junction object called Regulatory Code Map
- C. Use the Regulatory Code Assessment Indicator junction object
- D. Create a master-detail relationship between Regulatory Code and Assessment Indicator
Correct Answer: C 🗳️
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A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected.
Which two steps would a technical consultant use to address this use case?
- A. Add an Aggregate Group to the end of the Expression Set
- B. Provide Permission Sets to users for the Expression Set and Lightning Component
- C. Add an Aggregate step to the group and add the SUM function
- D. Add a Lightning Component to query and Aggregate the total value of all permits
Correct Answer: A,C 🗳️
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A government agency charges license fees for small businesses. The agency uses Agentforce Public Sector to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer.
Which public sector tools should be leveraged for this use case?
- A. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
- B. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
- C. Application form using Omniscripts and embed the license fee logic using integration procedures
- D. Application form using Omniscripts and embed the license fee logic using triggered flows
Correct Answer: A 🗳️
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A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the OmniStudio Package?
- A. Confirm browser settings meet published minimum requirements
- B. Ensure the email deliverability access level is set to " All email "
- C. Enable Person Accounts
- D. Enable Orders
- E. Enable Assets
Correct Answer: A,B,D 🗳️
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