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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the home page.
B) Click on the navigation icon within the activity
C) Click on the navigation icon within the service call
D) Click on the navigation icon within the equipment
2. Where in the mobile app can a user add pictures'). Choose Two correct answers.
A) On a business partner
B) In an expense
C) On a service call
D) With a checklist
3. If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
A) Use MS SQL
B) Use CCQL
C) Use the Query API
D) Use ERP API
4. Everytime you change the permission group. the mobile device will delete all data and trigger a full sync.
Determine whether this statement is True or False.
A) False
B) True
5. Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.
A) Branding
B) Moment-sets
C) Workflow assignments
D) QR codes
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |

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