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HP HP2-B117 Exam Syllabus Topics:

SectionObjectives
Topic 1: Imaging and Printing Portfolio Fundamentals- HP imaging and printing product families
  • 1. Multifunction printers
    • 2. Inkjet printers
      • 3. Laser printers
        - Core printing technologies
        • 1. Printing methods and terminology
          • 2. Consumables and supplies
            Topic 2: Customer Needs Analysis- Customer environment evaluation
            • 1. Home and small business scenarios
              • 2. Enterprise printing requirements
                - Solution recommendation
                • 1. Cost and productivity considerations
                  • 2. Matching products to customer profiles
                    Topic 3: HP Printing Solutions and Services- Support services
                    • 1. Managed printing concepts
                      • 2. HP Care Pack services
                        - Value-added solutions
                        • 1. Mobile and network printing
                          • 2. Workflow and document management
                            Topic 4: Competitive Positioning and Sales Fundamentals- Sales positioning
                            • 1. Recommending appropriate solutions
                              • 2. Identifying customer benefits
                                - HP competitive advantages
                                • 1. Product differentiation
                                  • 2. Reliability and total cost of ownership

                                    HP Selling Imaging and Printing Fundamentals Sample Questions:

                                    1. What are the four categories of the HP imaging and printing solutions strategy?

                                    A) Document management, version control, workflow improvement, and fleet management
                                    B) Courtesy, security, integrity, and robustness
                                    C) Manageability, security, mobility, and workflow
                                    D) Optimization, management, improvement, and version control


                                    2. What is a good reason to print marketing materials in-house instead of outsourcing?

                                    A) To have flexibility and control over printing proofs and editing at a lower overall cost
                                    B) To print large runs of multi-page brochures that never change
                                    C) To save money on the costs of printing extremely large print runs
                                    D) To save on floor space and to reduce network traffic


                                    3. What is the purpose of the pull-out keyboard on the HP flow MFPs?

                                    A) To enable use of the embedded word processor feature to create documents directly on the MFP
                                    B) To provide access to custom features that is not available on the MFP touch screen control panel
                                    C) To provide an easier and faster way to enter information into the MFP control panel
                                    D) To provide a way to edit or add text to a scanned document file


                                    4. What makes an MFP more valuable than a printer with a separate scanner?

                                    A) The MFP takes up less space and can prioritize functions from multiple users.
                                    B) The MFP has fewer moving parts, and that means fewer paper jams.
                                    C) The MFP has a highly engineered print driver that enables improved print quality.
                                    D) The MFP has a much lower cost per printed page, especially with color.


                                    5. Where does the technology for the HP PageWide printhead come from?

                                    A) High end HP web presses
                                    B) HP business notebook touch monitors
                                    C) HP ThinkJet printing technology
                                    D) HP LaserJet printing process


                                    Solutions:

                                    Question # 1
                                    Answer: C
                                    Question # 2
                                    Answer: C
                                    Question # 3
                                    Answer: A
                                    Question # 4
                                    Answer: D
                                    Question # 5
                                    Answer: B

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