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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) 2, 3 and 4 only
B) All of the above
C) 1, 2 and 3 only
D) 1, 3 and 4 only

2. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Demand management
B) Service level management
C) Financial management
D) Risk management

3. Which of the following CANNOT be provided by a tool?

A) Information
B) Data
C) Knowledge
D) Wisdom

4. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only

5. Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

A) Change proposal
B) Service request
C) Change policy
D) Risk register

Solutions: