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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) Suppliers, manufacturers and vendors
B) The facilities management function
C) Customers
D) Internal departments

2. Which of the following BEST describes the purpose of access management?

A) To detect security events and make sense of them
B) Provides the rights for users to be able to use a service or group of services
C) To prevent problems and resulting Incidents from happening
D) To provide a channel for users to request and receive standard services

3. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

A) Did we get there?
B) How do we get there?
C) Where do we want to be?
D) Where are we now?

4. Which of the following is an enabler of best practice?

A) Standards
B) Internal experience
C) Academic research
D) Technology

5. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) 2 and 4 only
B) All of the above
C) 1, 2 and 3 only
D) 3 and 4 only

Solutions: