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BlackBerry BCP-221 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BlackBerry Device Capabilities and Features | 10% | - Synchronization functionality - Multimedia and productivity features - Communication and data services |
| Topic 2: BlackBerry Enterprise Server (BES) v5.0 Architecture | 20% | - Communication protocols and ports - Database and messaging integration - Server components and services |
| Topic 3: Device Deployment and Activation | 10% | - Over-the-air activation - Enterprise activation methods - Provisioning and configuration |
| Topic 4: BlackBerry Device Software and Architecture | 15% | - System updates and upgrades - Hardware and software components - Device operating system structure |
| Topic 5: Security Policies and Profiles | 15% | - Security profile deployment - IT policy rules and enforcement - Encryption and authentication |
| Topic 6: Troubleshooting and Maintenance | 10% | - Server and connectivity issues - Device communication problems - Logging and diagnostic tools |
| Topic 7: BES Administration and Configuration | 20% | - User and group management - Server setup and maintenance - Service configuration and monitoring |
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