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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Tromboned calls
B) Compromised ACD routes
C) Oversubscribed VMPro ports
D) Oversubscribed voice Mail storage

2. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Network packet sniff from the IP Office port
B) IP Office configuration file and VoiceMail Pro call flow
C) Line circuit ID
D) Auto attendant WAVE file
E) IP Office and VoiceMail Pro traces

3. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100:8888
B) http://192.168.42.100:8080/inyama/inyama.html
C) http://localhost/CCRWebAgent
D) https://localhost/CCRWebAgent
E) http://192.168.42.100/CCRWebClint

4. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Snapshot
B) Selective View
C) Resource View
D) Development Tracing
E) Continuous log

5. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Research possible causes and implement a solution
B) Replace hardware outside warranty.
C) Test and document the results of the implemented solution.
D) Upgrade or downgrade the IP Office core software to fix the issue.
E) Duplicate the issue and obtain traces.

Solutions: