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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Install the Dialer software.
B) Add ports to resource groups.
C) Plan system capacity.
D) Install WebLM.

2. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) The db_maintenance script is not scheduled in cron.
C) A database backup has not been run recently.
D) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
E) The dialer's disk capacity was not sized properly when the dialer was installed.

3. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Edit/Execute
B) Read/Job control/Write
C) Read/Write/Execute
D) Read/Manage/Write

4. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) MAXHIDSLOTS in master.cfg
B) PORTS in master.cfg
C) lines configured in dgswitch.cfg
D) OPERATORS in master.cfg

5. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Batch Campaign Update
B) Virtual Agent
C) Infinite Job
D) Post update

Solutions: