ServiceNow CIS-ITSM Certification All-in-One Exam Guide Mar-2026
Get Real CIS-ITSM Exam Dumps [Mar-2026] Practice Tests
NEW QUESTION # 77
Itil users don't have permission to move problems through their life cycles.
- A. True
- B. False
Answer: A
NEW QUESTION # 78
When does the CAB Date get auto-populated in the change request form?
- A. When state changes to Assess.
- B. When change is added to a CAB meeting agenda.
- C. When state changes to Authorize.
- D. CAB Date is never auto-populated. It should be set manually.
Answer: B
NEW QUESTION # 79
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)
- A. Location
- B. Country
- C. Cost center
- D. Department
- E. Group
Answer: A,D,E
NEW QUESTION # 80
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
- A. Container Start
- B. IP Address
- C. Label
- D. HTML
- E. UI Page
- F. Lookup Select Box
Answer: A,C,D,E
NEW QUESTION # 81
When evaluating change request states in a script include, which is the preferred method for referencing a state?
- A. Use the state name constant, such as ChangeRequestStateHandler.SCHEDULED
- B. Use the State field value, such as -2
- C. Use the g_form.getValue function to retrieve the State field value
- D. Use the .getDisplayValue function to retrieve the State field value
Answer: A
NEW QUESTION # 82
Which of the following describes the purpose of User Criteria when used in the Service Catalog application?
- A. Determine who can see Categories and Items
- B. Pre-fill user preferences on Catalog order forms
- C. Determine who can see Catalogs and Items
- D. Replace Access Controls to provide security to Requests
Answer: A
NEW QUESTION # 83
Catalog UI Policies CANNOT be included within variable sets.
- A. False
- B. True
Answer: A
NEW QUESTION # 84
Which one of the following incident reports might help managers predict staffing levels required?
- A. Overdue Incidents
- B. Incidents Open per Week
- C. Incidents Closed per Week
- D. Critical Open Incidents
Answer: B
NEW QUESTION # 85
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)
- A. Clear the value of the lookup field.
- B. Prompt the user to enter another record to resolve the lookup relationship.
- C. Do NOT allow deletion of a lookup record that is part of a lookup relationship.
- D. Notify the record owner.
- E. Delete the related record also.
Answer: A,C,E
NEW QUESTION # 86 
Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)
- A. Remove the last line updating accountList as it is not needed.
- B. Move the Region__c query to outside the loop.
- C. Use a Map accountMap instead of List accountList.
- D. Use a Map to cache the results of the Region__c query by Id.
Answer: C,D
NEW QUESTION # 87
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Delegation of Catalog Administration
- B. Audience
- C. Size of the company
- D. Services and Types of Service
Answer: C
Explanation:
Explanation
NEW QUESTION # 88
Problem Management Investigation and Diagnosis activities include__________.
- A. Obtain Problem Manager Approval
- B. Implement a Change
- C. Conduct a Root Cause Analysis
- D. Prioritize and Categorize the Problem
Answer: C
Explanation:
NEW QUESTION # 89
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?
- A. Create a sharing rule to share all price books to sales users.
- B. Set the organization-wide default for price book to Use.
- C. Manually share each price book to the sales users' profile.
- D. Clone all custom price books from the standard price book.
Answer: B
NEW QUESTION # 90
Which of the following is NOT included in the Incident Management Lifecycle?
- A. Creation and Classification
- B. Investigation and Diagnosis
- C. Approval and Fulfillment
- D. Resolution and Closure
Answer: C
Explanation:
NEW QUESTION # 91
Article Versioning can be enabled by setting the property "Enable article versioning feature" to Yes.
- A. True
- B. False
Answer: A
NEW QUESTION # 92
When implementing ServiceNow, deleting demo data and populating foundation data is often the first step.
- A. True
- B. False
Answer: A
NEW QUESTION # 93
What is the minimum role required to delete a CI?
- A. itil
- B. itil_admin
- C. ecmdb_admin
- D. admin
Answer: A
NEW QUESTION # 94
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
- A. Proposed, Accepted, Rejected, Reopened
- B. New, Work in progress, Escalated, Communicated
- C. Proposed, Accepted, Rejected, Cancelled
- D. Proposed, Received, eCAB Convened, Closed
Answer: C
NEW QUESTION # 95
An administrator would like to know which delegated administrators are actively customizing their organization.
Where can the administrator find this information?
- A. Login history
- B. Setup audit trail
- C. Delegated administrator log
- D. Debug log
Answer: B
NEW QUESTION # 96
Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?
- A. Business Duration [business_duration]
- B. Resolve Time [calendar_stc]
- C. Duration [calendar_duration]
- D. Business Resolve Time [business_stc]
Answer: C
NEW QUESTION # 97
In record producers, you can map a variable to encrypted fields.
- A. True
- B. False
Answer: A
NEW QUESTION # 98
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