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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A city wants residents to schedule inspection appointments online. Appointment availability must automatically consider inspector skills, service territories, travel time, and working hours. Which Salesforce capability should be implemented?

A. Field Service appointment scheduling
B. Salesforce Scheduler only
C. Email-to-Case
D. Public Sector Solutions Appointment Assistant

Question 2

A state agency manages license renewals. Applicants should automatically receive reminder emails 90 days before expiration, followed by additional reminders at 30 days and 7 days if the license has not been renewed. Which solution requires the least custom development?

A. Manual email campaigns each week
B. Scheduled Flow with email actions
C. Apex batch jobs for every reminder
D. Validation Rules with email alerts

Question 3

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A. Create or modify a permission set that gives access to Cases owned by the support team
B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
C. Change the Organization-Wide Default settings for Case to Public Read/Write
D. Create or modify a share group for the Profile used for the Site that gives access to Cases

Question 4

A government agency just implemented Salesforce Emergency Response Management (ERM).
However, the internal users are unable to see any Emergency Response related functionalities.
What is the root cause for the access issue?

A. The internal users' role hierarchy has been set incorrectly
B. The Organization Wide Defaults for ERM objects were set to Public
C. The internal users are missing the Emergency Response Management permission set
D. The internal users are missing the Emergency Management Response permission set license.

Question 5

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the 'Funding Program' object to capture the details
B. Utilize the 'Funding Program Request' object to capture the details
C. Utilize the 'Funding Request' object to capture the details
D. Utilize the 'Business License Application' object to capture the details

Solutions: