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What is the duration, language, and format of Cisco 700-805: Cisco Renewals Manager Exam
- Exam languages: English and Japanese
- Multiple-choice format
- Exam duration: 90 minutes
- Duration of validity: 3 years
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Cisco 700-805 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Success | 10% | - Explain customer journey & IT purchasing models - Define customer success |
| Topic 2: Business Acumen | 30% | - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) |
| Topic 3: Cisco Tools and Processes | 20% | - Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing |
| Topic 4: Roles and Responsibilities | 30% | - Explain renewals tasks and success metrics - Describe Renewals Manager role and integration |
| Topic 5: Customer Success Foundation | 10% | - Explain the stages of the customer lifecycle - Define customer experience - Describe recurring revenue financial terms - Explain recurring revenue financial implications |
Cisco Renewals Manager Sample Questions:
A partner organization has driven strong OTRR performance and EA expansion activity in the Security portfolio, resulting in a PVI score of 7.6. What is the financial outcome of achieving this score?
- A. The partner receives automatic eligibility for a dedicated Cisco CSM.
- B. The partner gains access to Cisco ' s Security product roadmap briefings.
- C. The partner ' s OTRR target threshold is reduced to allow greater renewal execution flexibility.
- D. The partner unlocks Cisco Preferred status and higher rebate tiers under the CPI.
Correct Answer: D 🗳️
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Which statement regarding which tools can be added as value to customer and partners is invalid?
- A. help manage Discounts for Quoting
- B. Trusted Data Source for Hardware Refresh and Software renewal insights
- C. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
- D. gain insight into new and unique business prospects for your customers and expand sales potential
Correct Answer: A 🗳️
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How does the Customer Lifecycle approach drive customer success?
- A. by facilitating the customer journey to drive value and achieve business outcomes
- B. by creating a clear silo between sales and customer success
- C. by only providing touchpoints to the customer at the start and end of their journey
- D. by solely relying on digital automation for all customers
Correct Answer: A 🗳️
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
- A. Propose to migrate to perpetual model.
- B. Prepare a Partner Branded Managed Service deal.
- C. Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.
- D. Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.
Correct Answer: C 🗳️
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An RM is coordinating a complex EA renewal. The Operations team needs to know when the quote is approved so they can prepare for order submission, but they do not actively participate in the pricing strategy.
Which role should the RM assign to the Operations team according to the RACI framework?
- A. Informed of the approval status
- B. Responsible for the quote generation
- C. Accountable for the commercial strategy
- D. Consulted for pricing validation
Correct Answer: A 🗳️
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