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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - HP Instant Ink and subscription services - HP Planet Partners recycling program - Sustainability and environmental impact |
| Topic 2: Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Reducing downtime and service calls - Maximizing long-term customer value |
| Topic 3: HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP JetIntelligence and ink technologies - HP specialty media and paper - Comparison with non-HP supplies |
| Topic 4: HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Identifying customer needs and pain points |
HP Selling HP Supplies 2020 Sample Questions:
1. How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?
A) by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
B) by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
C) by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
D) by examining suspicious large or mid-sized purchases for counterfeit and illicit products
2. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
A) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
B) Original HP supplies meet eco-label criteria, lowering TCO.
C) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
D) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
3. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
A) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
B) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
C) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
D) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
4. Why is using remanufactured toner cartridges bad for business? (Select two.)
A) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
B) Remanufactured toner cartridges generate more heat than Original HP cartridges.
C) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
D) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
E) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,D |
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