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WGU Information Technology Management QGC1 Sample Questions:

1. What is part of an effective IT ethics policy?

A) Password requirements for company-managed systems and mobile access
B) Guidelines for responsible technology use and consequences for misuse
C) Standards for security practices without mention of user conduct
D) Ethical scenarios for training purposes relevant to IT roles

2. Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

A) Cross-selling
B) Campaign management
C) Contact management
D) Call scripting

3. How can a unified communications system meet the communication goals of most organizations?

A) Reduces latency between parties
B) Makes employees more comfortable
C) Generates innovative solutions
D) Manages customer expectations

4. Which step involves validating a user's identity before allowing access to a system or resource?

A) Confidentiality
B) Authorization
C) Accounting
D) Authentication

5. Which activity is an example of operational decision-making in an organization?

A) Setting long-term strategic goals and objectives
B) Designing corporate policies
C) Managing schedules and daily workflows
D) Evaluating investment opportunities

Solutions: