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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create base price list and multiple child price list per region
B) Create price list per region and use context Rules to determine the correct Price List
C) Create an attribute on business internet offers and use attribute based pricing
D) Create price list and price list entries associated with context Rules per region

2. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Do not migrate legacy assets and leverage external objects within salesforce to access them
B) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
C) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
D) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

3. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
C) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number

4. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Harmonize their business plan to reduce the complexity
B) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
C) Access the entire architecture to identify application that can be decommission.
D) Handle the complex business processes manually outside the IT landscape.

5. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B) Create an orchestration plan and define a scenario for each top product offer
C) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

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