Certification Preparation for Service Cloud Consultant (CRT-261日本語版): CRT-261 Exam

"Certification Preparation for Service Cloud Consultant (CRT-261日本語版)", also known as CRT-261 exam, is a Salesforce Certification. With the complete collection of questions and answers, UpdateDumps has assembled to take you through 198 Q&As to your CRT-261 Exam preparation. In the CRT-261 exam resources, you will cover every field and category in Salesforce Service Cloud Consultant Certification helping to ready you for your successful Salesforce Certification.

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  • Updated on: Jun 03, 2026
  • No. of Questions: 198 Questions & Answers

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  • Updated on: Jun 03, 2026
  • No. of Questions: 198 Questions & Answers

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What is the duration of the CRT-261 Exam

  • Length of Examination: 105 minutes
  • Number of Questions: 60
  • Passing Score: 67%
  • Format: Multiple choices, multiple answers

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The price of the CRT-261 exam is $200 USD.

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Salesforce CRT-261日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Given business process requirements, determine the appropriate approach to case submission
  • Explain the use cases and considerations for common Service Cloud Integrations
Topic 2
  • Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
Topic 3
  • Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
Topic 4
  • Understand the key factors to consider when implementing a Knowledge data migration strategy
Topic 5
  • Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback
Topic 6
  • Compare and contrast the different types of contact centers and their business drivers (Help Desk, Product support, Telesales, Service, Field service
  • depot repair, B2C, B2B, etc.)
Topic 7
  • Given a set of business requirements, describe how a feature should be implemented
Topic 8
  • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
Topic 9
  • Given a scenario, identify the appropriate Service Console features to meet the business need
Topic 10
  • Explain the use cases and benefits for different interaction channels
  • Identify the benefits of a knowledge base
Topic 11
  • Explain the use cases, capabilities, and limitations of Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
Topic 12
  • Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
Topic 13
  • Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS
  • video channel, and social media.)
Topic 14
  • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs
Topic 15
  • Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

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