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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Integration | 16% | - SAP FSM System Configuration - Third-Party System Integration - Integration with SAP ERP and CRM - API and Web Services |
| Service Reporting and Analytics | 16% | - Custom Report Generation - KPI Monitoring and Analysis - Reports and Dashboards - Service Performance Metrics |
| Mobile Application | 20% | - Offline Capabilities - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Real-Time Communication |
| Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Status Management |
| Resource Management | 22% | - Travel and Route Optimization - Technician Management - Skill-Based Matching - Workforce Planning and Forecasting |
SAP Certified - SAP Field Service Management Sample Questions:
What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Business Marketing Strategy
- B. Integrated Toolchain
- C. Expert Guidance
- D. Standardized Framework
- E. New Customer Acquisition System
Correct Answer: B,C,D 🗳️
What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
- A. The need for a proven implementation framework
- B. Developing a global workforce
- C. Navigational support to mitigate complexity
- D. Heavy customization
- E. The need for rapid market expansion
Correct Answer: A,C 🗳️
What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.
- A. (#technicians * #activities) ≤ 75,000
- B. (#technicians * #activities) ≤ 100,000
- C. (#technicians * #activities) ≤ 90,000
Correct Answer: C 🗳️
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
- A. IT and HR integration
- B. Marketing and sales process
- C. Vision and execution
- D. Customer satisfaction levels
Correct Answer: C 🗳️
Which of the following features are part of company configuration?
There are four correct answers.
- A. Password policy
- B. Admin policy groups
- C. Service workflows
- D. Screen configuration
- E. Custom translations
- F. Company settings
Correct Answer: C,D,E,F 🗳️
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