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Peoplecert ITIL V3 Foundation Sample Questions:

1. In the phrase "People, Processes, Products and Partners". Products refers to:

A) Goods provided by third parties to support the IT Services
B) All assets belonging to the Service Provider
C) Services, technology and tools
D) IT Infrastructure and Applications

2. Which of the following statements is CORRECT?

A) Business Continuity Management and IT Service Continuity Management must be established at the same time
B) IT Service Continuity Management can only take place once Business Continuity Management has been established
C) IT Service Continuity Management is not required when IT is outsourced to a third party provider
D) Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management

3. Which of the following statements BEST describes the aims of Release and Deployment Management?

A) To build, test and deliver the capability to provide the services specified by Service Design and that will accomplish the stakeholders requirements and deliver the intended objectives
B) To ensure that all Release and Deployment packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriate
C) To ensure that each Release package specified by Service Design consists of a set of related assets and service components that are compatible with each other
D) To record and manage deviations, risks and issues related to the new or changed service

4. Which of the following statements about Service Asset and Configuration Management is/are CORRECT?
1.A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2.Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control

A) Neither of the above
B) Both of the above
C) 2 only
D) 1 only

5. The 'multi-level SLA' is a three-layer structure. Which of the following layers is NOT part of this type of SLA?

A) configuration level
B) corporate level
C) service level
D) customer level

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