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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channels | 10% | - Third-party integration - Email offer delivery - Real-time containers |
| AI and Arbitration | 8% | - AI-based prioritization - Business rule prioritization - Action arbitration logic |
| Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Tracking periods for policies - Outbound volume limiting |
| Decision Strategies | 25% | - Simulate and test strategies - Implement eligibility rules - Use predictive models - Design and build decision strategies |
| Next-Best-Action Concepts | 8% | - One-to-one customer engagement - Contact center value optimization - Define starting population - Always-on outbound fundamentals |
| Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Actions and Treatments | 15% | - Web offer presentation - Define and manage customer actions - Outbound action configuration |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
2. U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
A) Customer contact limits
B) Volume constraints
C) Suppression policy
D) Applicability rules
3. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
4. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
A) Contact policy rules
B) Engagement policies
C) Customer segments
D) Arbitration rules
5. To calculate the total number of customer responses of four actions in a group, you must use________________.
A) one Group By component
B) one Set Property component
C) four Set Property components
D) four Group By components
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: D | Question # 3 Answer: Only visible for members | Question # 4 Answer: C | Question # 5 Answer: B |
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