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Nortel 920-470 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security & Administration | 15% | - Security policies and hardening - Backup and restore procedures - Authentication and authorization |
| Troubleshooting & Support | 10% | - Common issues and resolution - Performance optimization - Monitoring and logging tools |
| Converged Office Overview & Architecture | 20% | - Solution components and interoperability - Unified communications principles - CS 1000 Release 5.x platform requirements |
| Converged Office Features & Configuration | 30% | - Integration with CS 1000 call processing - User services and feature sets - SIP trunking and protocol configuration |
| Planning & Design Requirements | 25% | - Network infrastructure and bandwidth planning - Server and storage sizing - Redundancy and high availability design |
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