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Nortel 920-471 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Converged Office Features & Integration | 15% | - Management and monitoring tools - Unified communications integration - Survivability and redundancy features |
| CS 1000 Rls.5.x Architecture & Overview | 20% | - Converged Office solution overview - Software architecture and releases - System components and hardware |
| Configuration & Provisioning | 30% | - NRS (Network Routing Service) setup - Media Gateway and IP terminal setup - Dial plan and routing configuration - Call Server configuration |
| IP Networking & Infrastructure | 25% | - IP addressing and VLAN design - Quality of Service (QoS) implementation - Network routing and redundancy |
| Maintenance & Troubleshooting | 10% | - Software upgrades and patches - Common fault isolation - System backup and restore |
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