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Nokia SDM Certification - PS NSOP Sample Questions:

1. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Ensure the engineer receives the required training to ensure the error is not repeated.
B) Reprimand the engineer and send a major outage report to the customer.
C) Immediately inform the CT head so he can advise the customer that the issue has been resolved.
D) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.

2. In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?

A) Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.
B) Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.
C) Tell NI to inform the customer of our options and ask them which they prefer.
D) Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.

3. What is the process framework of the Operations Model?

A) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
B) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.
C) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.
D) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.

4. Which of the following options contains the basic steps of the Contract Change Management process?

A) 1. Analyze Change Request 2. Reject/Approve Change Request.
B) 1. Analyze change 2. Implement change 3. Close change.
C) 1. Open Change Request 2. Reject/Approve Change Request.
D) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.

5. What are the basic steps needed to manage the Workforce?

A) Assign tasks, and hands over the activities plan; reports on the workforce management.
B) Plan, assign, dispatch and manage the activities; Monitor, manage and report on the workforce management.
C) Schedule the planned activities, monitor and report to the management.
D) Book the necessary resources, manage shift work, monitor workforce utilization KPI.

Solutions: