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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?

A) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
B) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
C) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
D) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.

2. You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?

A) In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.
B) Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.
C) Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.
D) Open the Account Summary report of the customer, and then export the report to Excel.

3. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Set the service selection rules to choose resources from The same site.
B) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
C) Set the time zone for each user associated with the Boston site to match the time zone of that site.
D) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.

4. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Copy the existing opportunity and create the new quote directly from the new opportunity.
B) Create the new quote and relate the existing opportunity.
C) Create the new quote and get the products from the existing opportunity.
D) Create the new quote directly from the existing opportunity.

5. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
B) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
C) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.

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