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MB-240: Microsoft Dynamics 365 for Field Service Certification Path

MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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  • Latest Microsoft Dynamics 365 Field Service Exam MB-240 Questions and Answers;
  • Exam MB-200 & MB-240: Dynamics 365 for Field Service Functional Consultant Associate.

The Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is a prerequisite test that is part of the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. You need to pass two exams in total to get this certificate, and the second test is Microsoft PL-200.

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Microsoft MB-240日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Inventory and Assets15%- Inventory management
  • 1. Track customer assets
    • 2. Manage products and stock
      Topic 2: Work Order Management25%- Manage work orders lifecycle
      • 1. Create and manage work orders
        • 2. Manage incidents and service tasks
          Topic 3: Schedule and Dispatch Work20%- Resource scheduling
          • 1. Optimize scheduling and routing
            • 2. Use schedule board
              Topic 4: Field Service Mobile and Customer Experience20%- Customer engagement
              • 1. Service feedback management
                • 2. Customer communication workflows
                  - Mobile app configuration
                  • 1. Enable offline capabilities
                    • 2. Configure Field Service mobile app
                      Topic 5: Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Set up Field Service parameters
                        • 2. Configure organizational units and resources

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