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IBM P1000-021 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Administration | 20% | - Monitoring and maintenance - Connecting to CRM and back-end systems - Security and access control |
| Topic 2: Design and Build Skills | 30% | - Creating intents and entities - Building dialog flows - Configuring responses and channels |
| Topic 3: Watson Assistant Fundamentals | 25% | - Core concepts and architecture - Customer care use cases - Deployment models and environments |
| Topic 4: Training and Optimization | 25% | - Analyzing conversation logs - Improving recognition accuracy - Iterative improvement processes |
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