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Huawei H19-321 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Enablement and Positioning | 25% | - Customer value analysis and presentation - Pre-sales service solution design - Competitive differentiation |
| Topic 2: Delivery Tools and Models | 25% | - Implementation and operation tools - Risk and quality management - Service delivery frameworks |
| Topic 3: Enterprise Service Overview | 20% | - Service industry trends and standards - Role and value of enterprise services - Huawei service strategy and positioning |
| Topic 4: Detailed Service Portfolio | 30% | - Service level agreements and offerings - Managed and cloud services - Professional and consulting services - Support and maintenance services |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
1. Huawei's evaluation and optimization service products can help customers improve network performance and drive product sales.
A) False
B) True
2. What is not the key point of data center L1 total integration service expansion?
A) Project initiation phase
B) Operational optimization recommendations
C) Brand operation
D) Competition-based bid guidance
3. The investment model of the cloud IDC project government is as follows. (Multiple choice)
A) BT mode
B) Fiscal allocation model
C) Crowdfunding mode
4. For non-distributed products, which of the following customer support service products is a controlled sale? (Multiple choice)
A) Standard maintenance
B) Gold + Maintenance
C) Basic maintenance
D) Standard + maintenance
E) Single repair service
5. MagicCube-Small Machine Migration X86 Migration Scenario includes small machine migration to X86 hardware platform or small computer migration to cloud computing platform.
A) False
B) True
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: C,E | Question # 5 Answer: B |
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