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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Topic 2: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 3: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 4: Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
| Topic 5: Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Why does investing in HP Services matter to your customers?
A) give customers incremental discounts on accessories
B) resell HP Services
C) help reduce the impact of downtime and maximize employee productivity
D) earn money on rebates
2. Why is it important to register HP Services?
A) It is less expensive to replace registered HP devices than devices that are not registered.
B) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
C) Registering HP Services is required to set up automatic renewal of services.
D) Registering HP Services entitles the customers to valuable rebates.
3. What does the HP Partner First Portal allow partners to do? (Select two.)
A) access business selling tools, training, and other resources such as HP Sales Central
B) access information about HP hardware & services
C) check warranty coverage
D) register and track services
E) create a quote
4. With Next Business Day Onsite, what happens if remote support is not possible for the customer?
A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician arrives to repair the device onsite on the next business day.
C) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: D |
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