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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What is one use case for using multiple action maps on a website?
Response:

A) Routing inbound emails
B) Limiting workforce management access
C) Supporting different user journeys and outcomes
D) Managing IVR prompts

2. Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

A) Optimize visitor engagement timing
B) Increase agent call time
C) Reduce hardware usage
D) Improve digital conversion rates

3. Which of the following must be defined when enabling Predictive Routing for a queue?
Response:

A) Minimum number of agents
B) Business outcome to optimize
C) Average handle time
D) Daily routing limits

4. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As log files
B) As node-based flowcharts
C) As event bubbles with timestamps
D) As agent performance scores

5. Which two insights can Segment Reports provide?
(Choose two)
Response:

A) Agent fatigue indicators
B) Visitor engagement trends across segments
C) Segment overlap diagnostics
D) Segment-specific outcome performance

Solutions: