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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - BES10 architecture and components - Device enrollment and management |
| Device Setup and Configuration | - User profile and account configuration - Network and connectivity configuration - Initial device activation and setup |
| Messaging and Communication Services | - Email setup and synchronization - BlackBerry Hub configuration - Messaging troubleshooting |
| Security and Troubleshooting | - Application permissions and sandboxing - Device encryption and security features - Common device and service issues resolution |
| BlackBerry 10 Architecture and Platform Overview | - Security model overview - BlackBerry 10 OS fundamentals - Device hardware and software components |
BlackBerry 10 Support Specialist Sample Questions:
1. What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?
A) Music, pictures, Videos
B) Work. Personal
C) Work. Personal, Encrypted
D) Music, pictures, Videos, Documents
2. Which of the following is needed to be able to add any new accounts from settings options on a BlackBerry 10 (BB10) device?
A) Battery should be more than 20%
B) Server needs to only have Activesync enabled
C) NFC radio should be on
D) Wi-Fi should be turned on with access to the host server for which the account is to be added
3. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?
A) Click on the device via the arrow, click restore.
B) Connect the device, click on the device via the arrow, click restore.
C) Connect the device, click on settings, click on the device, click restore now.
D) Click on settings, click on the device, click restore.
4. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?
A) Activation is not possible
B) NFC Activate
C) Wi-Fi activate
D) VPN Proxy support
5. What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?
A) Wi-Fi sharing
B) Blocking USB connections
C) Bluetooth connections
D) Copying media and files
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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