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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Configuration | - Network troubleshooting and diagnostics - Network setup and connectivity |
| Topic 2: Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
| Topic 3: System Troubleshooting and Maintenance | - System diagnostics and repair tools - Performance optimization and maintenance tasks |
| Topic 4: User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
| Topic 5: Installation and Configuration | - Initial system setup and installation process - System preferences and basic configuration |
| Topic 6: Applications and Processes | - Process monitoring and activity management - Application installation, management, and troubleshooting |
Apple OS X Support Essentials 10.9 Sample Questions:
1. Additional Apple devices must be authorized to use the iCloud Keychain service using a combination of the Apple ID password and another method. One method involves using an iCloud Security Code; the other method is to authorize access from another Apple device that has already been configured for the iCloud Keychain service.
A) What's the best source for acquiring printer drivers for OS X?
B) What's a profile? How are profiles managed?
C) What's required to set up the iCloud Keychain service on multiple Apple devices?
D) What's a network location? Who can access network locations?
2. What are the requirements for purchasing applications via the Mac App Store?
A) The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
B) The requirements to purchase items from the Mac App Store are OS X v10.6.6 or later, an Apple ID, and an Internet connection.
C) The master password is used to reset local account passwords.
D) AppleTalk works only with OS X v10.5 or earlier.
3. You are logged into a MacBook Pro as a standard user. How can you display the OS X Mountain Lion build number?
A) In the General pane of System Preferences, click the Info disclosure triangle to reveal the build number.
B) Choose Software Update from the Apple menu, and then choose Build Number from the Update menu.
C) Type build_number in Spotlight, and then scroll through the resulting information until the build number is revealed.
D) Choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed.
4. Which folder contains instructions for the launchd process to start certain items when a user logs in to an OS X Mountain Lion computer?
A) /Library/Extensions/
B) /etc/launchd/
C) /var/run/launchd/
D) /Library/LaunchAgents/
5. On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?
A) Choose Show View Options from the View menu, and select the option "Show all filename extensions."
B) Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name & Extension, deselect the option "Hide extension," and click Change All.
C) Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
D) Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |

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