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Avaya Oceana® Solution Support Sample Questions:

1. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup can be taken without entering the backup password.
B) UCA Store backup can be run immediately or scheduled later.
C) UCA Store backup is immediately for the Avaya Oceana solution.
D) UCA Store backup can be run immediately and it does not support backup scheduling.

2. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe

3. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
B) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
C) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

4. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
B) The customer web chat is connected but there but no agents available In Avaya Oceana.
C) The customer web chat is connected but there is a problem with the web chat snap-in.
D) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.

5. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
B) Remove the Agent ID from Communication Manager.
C) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
D) Add the new Avaya Oceana agent using Control Manager.

Solutions: