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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
B) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

2. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrwebservice
B) tomcat
C) icrcca
D) icrcore
E) terracottasrv

3. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) sufficient voice ports and POM CCA licenses
B) the IP of the POM server
C) the Call Classification Analysis (CCA) timeout to be used
D) an existing contact strategy
E) an existing contact attribute

4. A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

A) VPRemoteLogWebService
B) ICRSipTCPPort
C) VPProductID
D) ICRAdminUKI
E) ICRSipUserName

5. Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A) The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
B) Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
C) A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
D) An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.

Solutions: