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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
B) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
C) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
D) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database

2. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

A) 4
B) 3
C) 1
D) 2

3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is in After Call Work (ACW).
B) The CCR Agent is not logged into the telephone.
C) All of the CCR licenses are being used.
D) The CCR Agent is not a CCR administrator.
E) The CCR Agent is checked on the user's telephony tab.

4. Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?

A) IP Office Voice Portal
B) IP office Video Softphone
C) IP Office Softconsole
D) IP Office Phone Manager Pro

5. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Call Detail Reporter
B) Historical Reporting Application
C) System Status Application
D) Advanced Summary Reporter

Solutions: