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Avaya 133-S-713.4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture & Overview | 20% | - Proactive Contact platform components - System architecture and deployment models - Supported environments and compatibility |
| Scripting, Reporting & Integration | 15% | - Real-time and historical reporting - Integration with Avaya contact center solutions - Call scripting basics |
| Installation & Deployment | 25% | - Post-installation verification - Pre-installation requirements and planning - Software installation and setup |
| Configuration & Administration | 25% | - User roles and access control - System configuration parameters - Call list management and data import - Dialing modes and campaign setup |
| Maintenance & Troubleshooting | 15% | - Log analysis and error identification - Routine system maintenance - Performance tuning and issue resolution |
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