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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Theory of Constraints (TOC) - Aggregate planning - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology - Statistical Process Control (SPC) - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle |
| Competency 4: Supply Chain Management | - Sourcing and procurement - Supply chain design and strategy - Logistics and distribution - Inventory management |
| Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Cost of quality (prevention, appraisal, internal/external failure) |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
WGU Operations Management (C215, VDC2) Sample Questions:
1. How do just-in-time (JIT) and lean systems add value?
A) By increasing simplicity
B) By enhancing responsibility
C) By improving lighting
D) By reducing waste
2. Which role do third-party logistics providers play in the supply chain?
A) External distributors
B) Internal distributors
C) Tier two distributors
D) Tier three distributors
3. What are two product system differences between the push and pull processes?
Choose 2 answers
A) Pull initiates quality control.
B) Push moves the product forward in anticipation for demand.
C) Pull develops additional products.
D) Push enhances employee relations.
E) Pull eliminates excessive inventory.
F) Push lowers cost due to overproduction.
4. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers
A) Require workers to use free time to do quality control charting
B) Ensure that workers receive multifunctional training
C) Separate the cultures in the organization so there will be no conflicts
D) Develop an incentive system to reward workers for their efforts
5. Which function does marketing play in a just-in-time (JIT) organization?
A) JIT marketing focuses on producer-driven quality.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on customer-driven quality.
D) JIT marketing synchronizes product demand with assembly.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B,E | Question # 4 Answer: B,D | Question # 5 Answer: C |

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