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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Visualization | - Best practices in scorecard design - Scorecard and dashboard examples - Guidelines to design efficient templates - Usability in terms of visual design - Best practices in dashboard design |
| KPI Documentation | - Organizational KPI libraries development - KPI documentation form functions - KPI documentation process - KPI documentation form design - Weights and Indexes |
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| Data Gathering | - Community of Practice - Guidelines to improving - Data quality dimensions - KPI activation techniques - KPI activation tools - Communication with data custodians - KPI reporting data sources |
| KPI Typology | - Qualitative vs quantitative KPIs - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs |
| KPI Measurement | - Change log - Data gathering communication - KPI report |
| KPI Selection | - KPI selection techniques - KPI selection for organizational scorecard - KPI selection sources |
| Understanding KPIs | - KPI related terminology - SMART objectives decomposed - KPI lifecycle |
| KPI Project Coordination | - Primary and secondary data sources - KPI workshop briefing pack - KPI project plan - The business case for KPI implementation |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| The World of KPIs | - Governance - Challenges in performance measurement - Organizational levels - KPIs concept map - The value added by KPIs |
| KPI Taxonomy | - KPI DNA map - KPI use case scenarios - Interdisciplinary systemic worldview |
| Working with Targets | - Challenges in working with targets - Targets in practice - KPI documentation processes - Negative behaviors when setting |
The KPI Institute Certified KPI Professional Sample Questions:
Which of the following statements are secondary research sources as part of the KPI selection process?
- A. None of the answers
- B. Supplier focus groups
- C. Front-line employees' input
- D. Competitors' annual reports
Correct Answer: D 🗳️
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Which of the following KPIs reflects the outcome of the recruitment process?
- A. Applications per job requisition (#)
- B. Job offer acceptance rate (%)
- C. New employees passing probation period (%)
- D. Time to recruit (# / time)
Correct Answer: C 🗳️
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Which of the following statements doesn't represent a KPI reporting data source?
- A. Enterprise Resource Planning (ERP) software
- B. Operational reports
- C. Competitors' annual reports
- D. Surveys
Correct Answer: C 🗳️
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Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?
- A. #10
- B. This is not a KPI
- C. 100
- D. 1
Correct Answer: D 🗳️
Which KPI should be used to balance "First call resolution rate (%)"?
- A. Calls per staff (#)
- B. Improve call resolution
- C. Calls per hour (#)
- D. Call duration (# / time)
Correct Answer: D 🗳️
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