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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Execution & Completion | 16% | - Service call lifecycle - Forms, reports, and documentation - Effort, material, and expense recording |
| Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Navigation and basic administration - Core business processes |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Field service mobile app features - Offline functionality and data synchronization |
| Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
A) Sophisticated cloud firewall
B) Outage protection
C) SSL- encrypted cloud communication
D) Hardware redundancy control
2. In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.
A) Parts logistics
B) Workforce management
C) Customer feedback management
D) Mobile field service execution
3. Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A) Smart forms and Feedback
B) Planning and Dispatching
C) Master Data
D) Administration
4. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
A) Video chat
B) None touch
C) E-mail interaction
D) High touch
5. Which statements are correct regarding data sync rules. Choose Three correct answers.
A) To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
B) They are used to optimize mobile performance
C) You can limit the data sent to the mobile device using Data Sync Rules
D) Data Sync Rules only limit the data in mobile devices. not web apps
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C,D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B,C,D |
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