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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Topic 2: Advanced Sales Skills | - Customer Pain Point Identification
|
| Topic 3: Configuration Services | - Service Bundle Recommendations
|
| Topic 4: Consultative Selling | - Discovery and Qualification
|
| Topic 5: Sales Skills Transformation | - Modern Sales Methodologies
|
| Topic 6: Personal Systems Services | - Workforce Device Services
|
| Topic 7: Deployment Services | - Implementation Planning
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Which coverage does HP Post Warranty Support Service provide?
A) No-cost device repairs made with certified HP parts
B) Extension beyond 12 months if needed
C) Access to Level 2 help desk technicians
D) Additional 12 months of support based on the product's base warranty or selected Support Service package
2. A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?
A) HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
B) HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
C) HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
D) OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
3. An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)
A) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
B) 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
C) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
D) Generative Al has IT decision-makers questioning where to prioritize budgets.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B,D |
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