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Reference: https://support.apple.com/en-us/HT205737
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Apple SVC-16A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Safety | 20% | - Tool and equipment safety - Battery handling and safety guidelines - Electrical and mechanical safety |
| Topic 2: Service and Documentation | 20% | - Using Apple service manuals and resources - Parts management and warranty policies - Proper documentation and reporting |
| Topic 3: Basic Troubleshooting | 20% | - iOS, iPadOS, and macOS fundamentals - Networking and connectivity basics - Hardware and software issue identification - Systematic troubleshooting methodology |
| Topic 4: Customer Experience | 20% | - Understanding customer expectations - Service process and support workflow - Communication and professional conduct |
| Topic 5: ESD Precautions | 20% | - ESD-safe work environment - Proper grounding and protection - Electrostatic discharge principles |
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