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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Midsize Solution Fundamentals | - Solution components and capabilities
|
| Topic 2: Solution Design Principles | - Customer requirements analysis
|
| Topic 3: Collaboration and Unified Communications | - Communication services integration
|
| Topic 4: Security and Network Design | - Network considerations
|
Avaya Midsize Solution Design Sample Questions:
1. Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
A) Create personal short codes.
B) Modify their personal directory.
C) Button programming
D) Correct their personal entry in the system directory.
2. Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
A) Avaya one-X Communicator for Windows
B) Avaya Communicator for IOS
C) Avaya one-X Communicator for Mac
D) Avaya Communicator for Windows
3. Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
A) To IP Office and anchored In IP Office: A-6
B) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
C) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
D) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
4. Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
A) A high availability deployment on three Dell servers
B) A high availability deployment on two Dell servers
C) A virtualized high availability Hyper-V deployment
D) A high availability deployment on two Portwell Cad servers
5. Which license is only available In a CapEx model?
A) Analog user
B) ASBCE
C) AWFOS
D) Digital user
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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